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the display at Korres |
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Korres sister company, Naxos Apothecary |
lunch at La Mela |
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Nils Beeman from Trudon |
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Posted by theminx on Minxstinks
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the display at Korres |
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Korres sister company, Naxos Apothecary |
lunch at La Mela |
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Nils Beeman from Trudon |
Hello, lovelies! I am totally enamored of your podcast, and your lovely voices, and your thoughts on fragrance. I have been an avid fan of scent for the last 25 years or so, and it's wonderful to have found a non-judgmental source to learn about new releases and others that I might have missed along the way. You accompany me on my daily walks through the neighborhood, and also make my work day so much more pleasant.
I need a prescription for my husband, please. I put a dab of Matiere Premiere Vanilla Powder on my husband to see if it smelled vaguely similar on him to the way it smells on me. (While I have met him and agree that Aurelien Guichard is quite a tasty morsel, I am not a fan of this particular creation of his. On my skin, it's a very sharp vetiver-type green note, no coconut, no powder, no obvious vanilla; I am not a fan of stabby vetiver at all. I have to wonder if the sample I have is of a different scent completely.) Hubby sniffed his arm and immediately said, "ooh, I like that!" Hubby rarely loves something at first sniff. Unfortunately, while it's not quite as unpleasant on his skin as on mine, I cannot abide the way it smells. I am wondering if there is something else you can recommend that is a dry woody fragrance (which is the part he liked) perhaps with an amber or vanilla backdrop. He normally wears Obsession for Men (which is divine on him) and he has confiscated both of my bottles of Essential Parfums Orange X Santal and Bois Imperiale and wears them in the summer. He isn't a fan of overt pachouli, nor cedar (though I enjoy both), but he rather enjoys amber scents. What are your recommendations, O fragrant goddesses? Thank you so much!
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photo illustration of Minnie Riperton by theminx |
As a self-taught perfumer, her practice was developed through experimentation; the blending of raw materials with a variety of essential oils, aroma compounds and resins; nature and science combining in autobiographical fragrances. Maya’s olfactory identity draws inspiration from her upbringing, as well as an archive of intimate family photographs from the 1960s; the small Swedish summer house surrounded by mercurial forests, the visits to her grandparents’ sparsely furnished flat on Sunday afternoons, Uncle Lars' and Aunt Erene’s wedding. A bottling of a time, place and spirit.
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included in the discovery set were these reproductions of family photos with descriptions of each scent on the backs. |
Its one of the most disapointing perfumes ive ever smelled, theres almost nothing here but strong overpowering patchouli. the notes seem very balanced when you read them off the list and then you smell the fragrance and theres just an overpowering patchouli with very little depth. Maybe its because i had heard good things or maybe because i enjoy every other britney perfume but this is the biggest perfume disappointment for me.
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"DI26" by Anne Flipo |
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notes for "DI81" by Caroline Dumur |
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notes for "DI50" by Caroline Dumur |
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"KR92" by Avinash Mali |
Dear Kathy,We do apologise for the inconvenient occurred,Our studio already agreed to exchange the product, before to move forward to that we need a picture of the bottle and the related Batch number.Thank you so much, in advance,Kind regards,
I immediately took a photo that included the bottle and batch number and sent it in my reply. A few days later, Ormonde Jayne's incredible Black Friday sale began and I noticed that 50mls of Ambre Royal cost $90, $30 less than I had paid for the 30ml that I had not yet received. As I hadn't yet heard back from Customer Services, I sent another email on November 22, suggesting that they could send me 50ml of Ambre Royal and 50ml of Ormonde Woman, which together would cost $180 at the Black Friday sale price, and bill me $60, as they already had $120 of my money and had not yet sent me my correct order. And then of course arrange for me to ship back the Isfarkand that I had not ordered and did not want. The next day, I received this message:
Dear Kathy,We agreed with the team to sent you a 50 ml bottle of your choice to compensate the difference.
OJ: Dear Kathy, This is on the way 😊Me: Thank you. Will my Ambre Royal be in the same package?OJ: Dear Kathy,Thank you for the below.It will be separately.We do apologise for the inconvenient.
Ok! Now we're getting somewhere. Or so I thought. I did receive my complimentary bottle of OJ Woman a few days later. Yet, by December 4th, more than a week after the last response from OJ, the matter of the original incorrect Ambre Royal/Isfarkand order had still not been resolved--after 31 days. You know what happens next: I sent another email, detailing the whole matter of my original order, receiving the wrong item, the free bottle, and the promise that my original order would be sent separately from the comped OJ Woman. On December 9th, after another 5 days of silence on the part of Ormonde Jayne, I sent yet another email.
You know, if you were just honest with your customers, you wouldn't make them angry. Like, if you just came out and said, "I'm sorry we sent the wrong item, but since you're in the US, we won't make it right because of postage costs," or whatever the situation actually is. I am really having a hard time understanding why I am still waiting for an explanation and/or my Ambre Royal and a return shipping label for the Isfarkand. if I'm stuck with the Isfarkand for whatever reason, I NEED YOU TO TELL ME THAT. It won't make me feel any better about Ormonde Jayne and its customer service department, but at least I'd know I should stop waiting for something that is never going to happen.
I just read on one of my Facebook perfume forums that someone had ordered Montabaco Cuba which broke in transit. They informed you that they wanted a replacement, and you sent Flor. Then they had to email again to say you sent the wrong thing and could you send Cuba, and you did. See - it's not that hard.
While I do appreciate that you sent me a big bottle of Ormonde Woman, I only chose that scent because I (possibly erroneously) thought you would still correct my original order. Otherwise I would have asked for Ambre Royal and been somewhat satisfied. But I sent another email asking you to include the Ambre Royal in the shipment of Ormond Woman, and someone from customer services replied to say that it would be shipped separately. Alas, it has not been shipped at all. And I really don't know what to do with the bottle of Isfarkand, which I do not want.
Please tell me what the hell is going on.
Thank you,
Kathy
Four days later (I know the UK is in a different time zone, but I have to wonder why it takes DAYS to respond to anything), my email had been read over 50 times (I have a mail tracker program) and I received a response worthy of someone who works in "customer services."
Dear Kathy,Thank you for your email.I can only deeply apologise for no one responding to your previous email. It is not one of our values in the customer service department for no one to respond to a complaint like yours.I have spoken to my senior management and we have come up with a solution that we will send you an Amber Royal 50ml free of charge and you can keep the Isfarkand and do with it as you please.Once again, please accept my sincerest apologies for the non-communication that you have received and it is appalling from our end. I have raised this with whom needs to be concerned and can assure you this will never happen again.Kind Regards,
Later that day, I received an email from OJ's US outlet requesting my address to receive a bottle of Ambre Royal "asap." And a couple days after that, I finally received the product that I had ordered nearly a month and a half prior.
I am still confused over the whole issue. Why was customer services so unresponsive? Was it just that particular representative? It's not like she had to reach into her own pocket to pay for shipping the correct item and the return of the incorrect one. I was polite in each of my many correspondences, and made sure to go over all the pertinent details in each one in case a different rep inherited my problem. I may have been a tad testy in my last email, though I think that was understandable. Overall, that message was viewed 71 times, I imagine by everyone who works in Ormonde Jayne customer services, management, and perhaps company owner Linda Pilkington herself. I'm just glad that someone realized that I was unhappy and made things right.
Unfortunately, the whole experience has soured me on both Ambre Royal and Ormonde Woman and I haven't been able to wear either. Hopefully time will change my feelings about both of them.